Terms of Service
These Terms of Service (“Terms”) are a contract between you (“Customer,” “you”) and PracticeIQ (“PracticeIQ,” “we,” “us”). They govern your access to and use of the PracticeIQ website, web application, and related services (the “Service”). By creating an account, clicking “I agree,” or using the Service, you accept these Terms. If you do not agree, do not use the Service.
1. Who the contract is with
1.1 Coach plan (individual).If you sign up for the Coach plan, these Terms are between PracticeIQ and you personally. You are the Customer. The payment method used, including a school-issued or program-issued card, does not change that. You are responsible for the subscription regardless of who provided the card, and you are responsible for confirming that your use of any payment card complies with your employer’s or program’s policies.
1.2 Program plan (institutional).If you sign up for the Program plan, these Terms are between PracticeIQ and the institution you identified during signup (the “Institution”). The individual completing signup represents and warrants that they have the authority to bind the Institution to these Terms and to the recurring subscription. If that authority is later disputed, the individual signer is personally responsible for amounts due through the end of the then-current billing period.
1.3 You may not use the Service on behalf of someone else unless these Terms allow it. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.
2. Account and access
2.1 You agree to provide accurate signup information and keep it current. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at team@practiceiq.app if you believe your account has been compromised.
2.2 Each account is for a single user. Sharing one account across multiple coaches or across unrelated programs is a breach of these Terms. We may limit concurrent active sessions per user as a technical safeguard. We may suspend accounts that show patterns consistent with credential sharing, and we may require multi-factor authentication.
2.3 On the Program plan, the Institution may add, remove, and reassign seats. When a seat is revoked, the individual loses access; the practice plans, drill library, rosters, schedules, and analytics associated with that seat remain with the Institution.
3. Subscription, billing, and renewal
3.1 Plan terms, prices, and billing cadence are shown at checkout. Payment processing is provided by Stripe, Inc. and is subject to the Stripe Services Agreement and Stripe’s Privacy Policy. By subscribing, you authorize PracticeIQ and Stripe to charge your payment method for the subscription, applicable taxes, and any plan changes you make.
3.2 Auto-renewal. Subscriptions automatically renew at the end of each billing period (monthly or annually) at the then-current price for your plan, unless you cancel before the next renewal date. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and you retain access until then.
3.3 Refunds. Except where required by law, subscription fees are non-refundable. We do not pro-rate refunds for unused time, and we do not pause, freeze, credit, or extend subscriptions for seasonal schedules, off-seasons, breaks between practices, or periods when team activity is restricted by league or governing-body rules. We may, at our discretion, offer goodwill refunds or credits; doing so once does not obligate us to do so again.
3.4 Failed payments and grace period. If a payment fails, Stripe will retry on its standard schedule. If your subscription is still unpaid seven (7) days after the original failed-charge date, we will move your account to a billing-hold state and restrict access to the practice creator, dashboard, and analytics until the balance is paid. We will notify you by email before lockout and provide a one-click path to update your payment method.
3.5 Cancellation, downgrade, and termination. You can cancel or downgrade at any time. We can suspend or terminate the Service for material breach of these Terms, for non-payment after the grace period, or as required by law. Sections that by their nature should survive termination (IP, disclaimers, liability cap, indemnity, governing law, surviving payment obligations) survive.
3.6 Taxes. Prices shown do not include taxes unless stated. You are responsible for any applicable sales, use, or VAT. If your Institution is tax-exempt, contact team@practiceiq.app with your exemption certificate before purchase.
4. Your content and data
4.1 What you upload.“Customer Content” means practice plans, drill notes, drill diagrams, attachments, roster information, attendance, performance notes, schedules, and any other content you submit to the Service.
4.2 Ownership. As between you and PracticeIQ, you own your Customer Content. On the Coach plan, the individual coach owns the Customer Content created under their account. On the Program plan, the Institution owns the Customer Content created by its seats.
4.3 License to PracticeIQ. You grant PracticeIQ a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, process, and modify Customer Content as needed to operate, secure, support, and improve the Service for you. We do not sell your Customer Content, and we do not use it to train third-party AI models.
4.4 Aggregated and de-identified data. PracticeIQ may create de-identified and aggregated data derived from use of the Service (for example, average time across all customers spent on transition drills, distribution of practice durations by level). We may use that data perpetually and irrevocably to operate, benchmark, improve, and market the Service. Aggregated data will not identify you, your Institution, or any individual.
4.5 Roster and player information.You represent that you have the authority and any consents required by your school, district, league, or governing body, and by applicable law, to upload roster information, including information about minors. You are the controller of that information; PracticeIQ acts as a processor and does not contact players or their parents on its own initiative. You are responsible for complying with FERPA (where applicable), COPPA, state student-privacy laws, and your own institution’s policies.
4.6 Data retention on cancellation. When a subscription ends, we mark Customer Content for deletion. We retain it in a recoverable state for ninety (90) days so that you can reactivate without losing your work, and then permanently delete it. Backups age out on their normal schedule (no more than thirty (30) additional days). You may request earlier deletion at any time, and we will honor verified deletion requests required by law (for example, GDPR Article 17, CCPA / CPRA) within the timeframes required.
5. Acceptable use
You agree not to:
- reverse engineer, decompile, or scrape the Service;
- resell, sublicense, or provide the Service to third parties;
- upload content you do not have the right to upload, including drills, diagrams, or videos that infringe a third party’s rights;
- upload malware or attempt to disrupt the Service;
- attempt to access another customer’s data;
- use the Service to harass, threaten, or violate any person’s rights;
- violate NCAA, NFHS, state association, district, or governing-body rules in connection with your use; or
- share account credentials.
We may remove content or suspend accounts that violate this section.
6. PracticeIQ intellectual property
The Service, including the software, UI, drill taxonomy, generated practice plans, branding, and documentation, is owned by PracticeIQ and is protected by intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service during your subscription for your own coaching activities. We reserve all rights not expressly granted.
Feedback you submit, in-app, by email, or otherwise, is non-confidential, and you grant us a perpetual, royalty-free license to use it without restriction.
7. Publicity
7.1 Coach plan. We will not use your name or program in marketing without your consent. You can opt in or opt out at any time in account settings.
7.2 Program plan.Customer grants PracticeIQ a limited, non-exclusive, royalty-free, fully paid-up, worldwide license to use Customer’s name, acronym, official logos, and trademarks (“Customer Marks”) solely to identify Customer as an active customer of PracticeIQ. PracticeIQ may display the Customer Marks on its public website, marketing materials, sales presentations, and investor presentations. PracticeIQ will adhere to any written brand guidelines provided by Customer. This license does not grant PracticeIQ the right to imply that Customer endorses PracticeIQ’s products or services, and PracticeIQ will not misrepresent the relationship. Customer may revoke this license on thirty (30) days’ written notice to team@practiceiq.app.
8. Third-party services
The Service relies on third-party providers, including Stripe (payments), Supabase (hosting and database), Vercel (web hosting), and our email and analytics providers. Your use of the Service is also subject to those providers’ terms. We are not responsible for outages, errors, or acts of third-party providers.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, PRACTICEIQ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
PracticeIQ does not warrant that the practice generator, drill recommendations, analytics, or any output of the Service will improve performance, prevent injury, or comply with any specific governing-body rule. Coaching judgment and player safety are the responsibility of the coach and the institution. The Service is a planning tool, not coaching, medical, or safety advice.
We disclaim liability for disruptions to live practices, timing errors, scheduling issues, or data unavailability caused by cloud infrastructure downtime, network outages, or third-party-provider failures. You are responsible for maintaining your own backups of critical schedules.
10. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, PRACTICEIQ AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID PRACTICEIQ IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow these limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
11. Indemnification
You will defend, indemnify, and hold harmless PracticeIQ, its affiliates, and its and their officers, employees, and agents from any third-party claim arising out of: (a) your Customer Content; (b) your use of the Service in breach of these Terms or applicable law; (c) your violation of a third party’s rights, including IP and privacy rights; or (d) on the Program plan, the Institution’s compliance failures with respect to student-privacy or roster-data laws.
12. Changes to the Service and these Terms
We may modify the Service or these Terms. For material changes to these Terms, we will give at least thirty (30) days’ notice by email and by posting an updated version with a new effective date. If you continue to use the Service after the effective date, you accept the updated Terms. If you do not accept them, your remedy is to cancel before the effective date.
13. Governing law and venue
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and each party consents to personal jurisdiction in those courts. Either party may bring a qualifying small-claims action in its local court instead. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
14. Miscellaneous
These Terms, together with our Privacy Policy and any order form for the Program plan, are the entire agreement between the parties on this subject and supersede prior agreements. If a provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to the email on file. Notices to us must be sent to team@practiceiq.app. These Terms do not create an agency, partnership, or employment relationship.
Questions: team@practiceiq.app